Making a Call
This page walks you through the various settings and options available to help you tailor each call to your specific needs.
Last updated
This page walks you through the various settings and options available to help you tailor each call to your specific needs.
Last updated
When setting up your call, enter the phone number of the person you want to contact. The phone number should include the country code (e.g., +1 for the United States). If you don’t specify a country code, the default will be +1.
This is where you provide the instructions for VocBee to follow during the call. Think of it as writing a script or guiding an AI assistant. The task is essentially the prompt you give VocBee, and it should include:
Context: Provide a background for the call. Example: "You are Sarah, a customer service representative from ACME Corp, calling John to confirm his recent order."
Conversation flow: Outline what should be discussed, in what order, and any outcomes you want.
Check out the to learn how to work with your agents.
Choose the language in which you want the agent to communicate. The default language is English, but you can switch to other supported languages as needed. This setting ensures that both speech and transcription are optimized for the selected language.
Choose the voice that VocBee will use during the call. You can select from a list of available voices that vary in tone and style. Choose a voice that fits the tone of the conversation, whether professional or more casual.
When setting up your call, select the agent that should handle it. This call will use the agent's phone number. Only Outbound and Dual-track agents can make outbound calls.
Set a maximum time limit for your calls. This ensures that calls don’t run too long, helping you maintain control over how much time is spent on each interaction. Once the time limit is reached, the agent will try to gracefully end the call.
Set the first sentence your AI agent will say when the call begins. This is a great way to control how the conversation starts, ensuring that the call opens naturally.
Example:
"Hi, this is Sarah from ACME Corp, calling to confirm your recent order."
This optional feature allows you to specify the message the agent should leave if the recipient does not pick up the call. Customizing this voicemail message helps ensure that your communication remains professional and informative, even when the call goes unanswered.
When setting up the voicemail message, consider including:
A friendly greeting.
Information about who the caller is and why they were reaching out.
A prompt for the recipient to return the call or provide an alternative way to get in touch.
If needed, you can instruct the agent to transfer the call to a specific phone number, such as a supervisor or a different department. This can be helpful for complex customer service scenarios where the AI cannot handle all inquiries.
This feature allows you to set a specific date and time for your call to take place. Scheduling calls in advance helps you manage your outreach efforts efficiently so that you connect with recipients at a time that works for them.
At the end of each call, VocBee generates a transcript of the conversation and can extract specific details you need. The Data Collection Schema allows you to define what information should be captured from the call, such as:
Email address
Appointment time
Name
Booking confirmation
By default, VocBee will start speaking as soon as the call connects. However, if you want the agent to wait for the recipient to speak first, you can enable the Wait for Greeting option. This is useful if the recipient is expected to introduce themselves first.
When this option is enabled, VocBee will ignore interruptions from the call recipient. This can be helpful if you want the agent to finish speaking before addressing any interruptions or questions.
Enable this option if you want the entire conversation to be recorded. Once the call is complete, you will be able to access the recording for review or compliance purposes. Recordings can be accessed in the call details after the call ends.
This setting determines how long VocBee waits before responding when someone else is speaking. You can adjust it to make the conversation flow more naturally, depending on your needs:
Lower values (e.g., 50): Quick responses, ideal for fast-paced conversations.
Higher values (e.g., 200): More patient responses, good for allowing longer pauses or when the recipient speaks slowly.
The default value is 90, which balances natural timing.